Our Offer
PRIVACY POLICY
Harmony Mineral Water Bottling LLC (HarmonyX)
Effective Date: 01/01/2025
1. Introduction
Harmony Mineral Water Bottling LLC (“HarmonyX”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through WhatsApp, our website, or other communication channels.
By contacting us or using our services, you agree to the practices described in this policy.
2. Information We Collect
When you communicate with us through WhatsApp Business or other channels, we may collect:
- Your name
- Phone number
- Business name
- Email address
- Delivery address
- Order details
- Communication history
- Any information you voluntarily provide
We do not collect sensitive personal data unless explicitly provided by you.
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Process and fulfill orders
- Provide customer support
- Send order updates and confirmations
- Share product information and promotional offers (if you opt in)
- Improve our services
- Comply with legal obligations
We do not sell your personal information.
4. WhatsApp Communication
HarmonyX uses WhatsApp Business Platform to communicate with customers.
By messaging us, you consent to receiving:
- Order confirmations
- Delivery updates
- Customer support responses
- Business communications
You may opt out at any time by replying “STOP” or contacting us directly.
WhatsApp communications are governed by WhatsApp’s own privacy policies in addition to ours.
5. Data Sharing
We may share information with:
- Delivery partners
- Payment processors
- IT and hosting providers
- Legal authorities when required by law
We do not share your data for third-party advertising.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
8. Your Rights
Depending on applicable laws, you may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Withdrawal of consent
To make a request, contact us at:
Email: [email protected]
Address: Dubai Investment Park 2, Dubai, UAE
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.